Warranty Coverage
Every repair is backed by a 30-day parts warranty, extendable up to 1 year when purchased at checkout.
New to this? Read our step-by-step guide to activating and tracking your warranty.
30 days
Every repair, on every part we install, backed by our standard coverage
Extended Warranty Available
Upgrade any repair to a full 1 year warranty at checkout for 30% of parts cost.
- Covers defective parts for 1 year from service date
- Available for all part quality tiers
- Add at checkout - cannot be purchased after service
Defective replacement components (hardware)
Installation labor defects within warranty period
Manufacturer defects in parts supplied by Fix Vise
Travel costs for warranty service
Damage from misuse, accidents, or water
Third-party modifications after repair
Data loss of any kind
Software issues after 7 days
Important: Travel Fees for Warranty Service
Fix Vise LLC does NOT provide free return visitsfor any reason. If a warranty issue requires physical return service, standard travel fees apply in full (based on distance from our Saginaw shop — see our Terms for the full schedule). You may alternatively bring your device to our facility at no additional travel charge.
Screen Repairs: Part Quality & Manufacturer Notices
For screen/display repairs, Standard and Premium parts are quality aftermarket LCD panels; Genuine OEM/OLED is a genuine display from the original device manufacturer. On some devices (e.g. iPhone), any screen replacement — including Genuine OEM/OLED — may trigger an on-screen "Unknown Part" notice from the manufacturer's software, since full parts-pairing requires the manufacturer's own proprietary calibration process. This is a software notice, not a sign of a defective repair, and may remain regardless of part quality. See our Terms for full details.
Warranty Claim Process
Contact Us Within 48 Hours
Notify Fix Vise within 48 hours of discovering the defect
Remote Diagnosis
We'll attempt remote diagnosis first (no charge if issue resolves)
On-Site Service (If Needed)
Pay travel fees upfront if physical service is required
Claim Resolution
If validated: parts and labor reimbursed. Travel fees are non-refundable.
Digital Services Warranty
| Service Type | Warranty Period | Coverage |
|---|---|---|
| Website Development | 30 days | Bug fixes for code defects only |
| UI/UX Design | 14 days | Design file corrections |
| Branding/Print | None | Final approval = acceptance |
| Software/App Development | 60 days | Critical bug fixes |
Have a Warranty Claim?
Contact us within 48 hours of discovering the issue