Privacy Policy

Section 1: Information We Collect

1.1 Categories of Personal Information

We collect information necessary to provide mobile repair services, digital solutions, and maintain business operations. This includes:

1.2 Information Collection Methods

Section 2: Purposes for Information Use

2.1 Primary Service Delivery

We use your information to:

• Schedule and dispatch mobile technicians to your location
• Diagnose and repair equipment remotely or on-site
• Develop, deploy, and maintain digital solutions
• Process payments and maintain billing records
• Deliver completed projects and provide post-service support
• Verify warranty eligibility and service history

2.2 Business Operations

• Route optimization: Calculating travel distances and fuel costs for mobile services
• Inventory management: Ordering parts specific to your equipment models
• Quality assurance: Reviewing service recordings for training purposes
• Financial reporting: Tax preparation, accounting, and audit compliance
• Legal protection: Maintaining records for dispute resolution and warranty claims

2.3 Marketing and Communications

With your explicit consent (opt-in required):

• Service reminders and maintenance recommendations
• Promotional offers for related services
• Newsletter distribution (digital services tips, security alerts)
• Referral program administration

You may opt-out at any time via email or phone request.

2.4 Legal Compliance and Security

• Fraud prevention and detection
• Law enforcement cooperation (when legally compelled)
• Regulatory compliance (tax, licensing, industry standards)
• Cybersecurity monitoring and incident response

Section 3: Data Sharing and Third-Party Disclosures

3.1 Service Providers (Processors)

We engage trusted third parties who process data only on our behalf under strict confidentiality agreements:

All vendors are contractually prohibited from using your data for their own purposes or sharing it further.

3.2 Legal Disclosures

We may disclose information when:

• Required by law: Subpoena, court order, or regulatory demand
• Protecting rights: To defend against legal claims or enforce our Terms
• Emergency situations: To prevent physical harm or property damage
• Business transfers: In connection with merger, acquisition, or asset sale (notice provided)

3.3 No Sale of Personal Information

Section 4: Data Storage and Security

4.1 Storage Locations

• Primary: United States (Texas-based servers via Vercel/Supabase)
• Backup: Encrypted redundant storage with AWS (US regions only)
• International: If you are outside the US, your data is transferred to and processed in the US

4.2 Security Measures

We implement industry-standard protections:

• Encryption: AES-256 for data at rest; TLS 1.3 for data in transit
• Access controls: Role-based permissions; multi-factor authentication for staff
• Network security: Firewalls, intrusion detection, regular vulnerability scanning
• Physical security: Locked facilities, alarm systems, visitor logs for any paper records
• Employee training: Annual privacy and security awareness certification

4.3 Data Retention Periods

After retention periods expire, data is securely deleted or anonymized.

4.4 Breach Notification

In the unlikely event of a data breach affecting your personal information:

• Texas residents: Notification within 60 days as required by Texas Business and Commerce Code Section 521.053
• Other US states: Per applicable state breach notification laws
• International clients: Per GDPR Article 33/34 requirements (72 hours to authorities, without undue delay to individuals)

Section 5: Your Privacy Rights

5.1 Texas Residents

Under Texas law, you have the right to:

• Know what personal information we collect (this Policy satisfies this)
• Access your personal information upon request
• Correct inaccurate information
• Request deletion (subject to legal retention requirements)
• Receive information about third-party disclosures

5.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights:

• Right to Know: Categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information (with exceptions)
• Right to Opt-Out: Of sale of personal information (we do not sell, so this is automatic)
• Right to Non-Discrimination: We will not deny service for exercising privacy rights
• Right to Correct: Update inaccurate personal information

To exercise CCPA rights, email privacy@fixvise.com or call (979) 766-9228. We respond within 45 days.

5.3 International Clients (GDPR)

For clients in the European Economic Area, UK, or other jurisdictions with data protection laws:

• Legal Basis: We process based on contract necessity, legitimate interests, and consent
• Data Subject Rights: Access, rectification, erasure, restriction, portability, objection
• Right to Withdraw Consent: At any time, without affecting prior lawful processing
• Complaints: You may lodge complaints with your local supervisory authority

International data transfers: We use Standard Contractual Clauses for EU-US data transfers.

5.4 Exercising Your Rights

To submit a privacy request:

• Email: privacy@fixvise.com (preferred; creates audit trail)
• Phone: (979) 766-9228
• Mail: Fix Vise LLC, Attn: Privacy Officer, Fort Worth, TX
• Online: Via customer portal "Privacy Settings" section

Verification: We will verify your identity using information already on file before processing sensitive requests.

Section 6: Cookies and Tracking Technologies

6.1 Cookie Usage

Our website uses:

6.2 Your Choices

• Browser settings: Block or delete cookies (may affect functionality)
• Analytics opt-out: Google Analytics Opt-out Browser Add-on
• Do Not Track: We honor DNT signals for analytics but not essential cookies
• Interest-based ads: We do not use behavioral advertising cookies

Section 7: Children's Privacy

Fix Vise LLC services are not directed to children under 13. We do not knowingly collect information from children. If you believe we have inadvertently collected a child's information, contact us immediately for deletion.

Parental/guardian consent requiredfor service requests involving minors' devices or accounts.

Section 8: Mobile Service Specific Privacy

8.1 Location Data

For mobile repair services:

• GPS coordinates are collected only during active service windows
• Geofencing: Our system confirms technician arrival/departure
• Route history: Retained for 30 days for fuel/tax documentation, then deleted
• Customer location data is not used for marketing or tracking outside service context

8.2 On-Site Recording

• Photographs: Taken of equipment condition only; no residential/personal content captured intentionally
• Audio recording: Technicians wear badges notifying of potential audio recording for quality assurance
• CCTV installations: We access client cameras only per written authorization for specific service purposes; all access logged

8.3 Equipment Access

When you provide passwords or credentials:

• Used solely for stated service purpose
• Stored encrypted during active service only
• Deleted immediately upon service completion (unless you request retention for future service)
• Never shared between technicians or departments unnecessarily
• Recommendation: Change passwords after service completion

Section 9: Digital Services Specific Privacy

9.1 Client Data Processing

When developing websites, applications, or managing digital assets:

• We act as data processor for your end-user data (you are the controller)
• Data Processing Addendum (DPA) available for enterprise clients
• Subprocessor list provided upon request
• Security measures: SOC 2 Type II aligned practices for all client projects

9.2 Source Code and Assets

• Client proprietary code, designs, and content remain client property
• We retain limited rights to reuse general methodologies (not specific implementations)
• NDA available upon request for sensitive projects

9.3 Third-Party Integrations

When integrating third-party services (Stripe, Twilio, etc.):

• We configure per your authorization only
• API keys stored encrypted with restricted access
• We are not liable for third-party privacy practices (see Terms and Conditions)

Section 10: Changes to This Policy

We may update this Privacy Policy to reflect:

• New services or business practices
• Legal or regulatory changes
• Security enhancements

Notification Process

• Material changes: Email notice to registered users 30 days prior
• Minor changes: Posted on website with updated effective date
• Emergency changes: Immediate posting for legal compliance

Last updated date appears at the top of this document. Continued use after changes constitutes acceptance.

Section 11: Contact Information

Section 12: Dispute Resolution

Privacy-related disputes are subject to the arbitration and governing law provisions in our Terms and Conditions. However, you retain the right to:

• File complaints with relevant data protection authorities
• Seek injunctive relief in court for urgent privacy violations